COVID-19 Update
Due to COVID-19, we are not accepting product returns to help prevent the spread of the virus. We appreciate your understanding as we navigate an unprecedented time.
Disclaimer
Wonder The New Generation specializes in selling Professional Beauty Products. WNG is not responsible if it’s not use correctly. It’S the customer's responsibility to read the instructions or ask any questions before using the product.
ONLINE Returns & Exchange Policy
*ONLINE STORE RETURNS & EXCHANGE POLICY DOES NOT APPLY ON THE STORE*
There is a 15% restocking fee CHARGE THAT WILL BE APPLIED TO EVERY reTurn AND/OR exchange.
We are not responsible for any damage caused by shipping. Shipping cost is non-refundable. The client is responsible for the shipping/handling cost of any returned item.
Returns will always be issued in the same method of payment for which they were paid.
All electronic equipment BOUGHT ONLINE has a 30-day warranty with Wonder The New Generation by Mechanical Defect Only. All electronic equipment BOUGHT IN STORE has a 30-day warranty with Wonder The New Generation by Mechanical Defect Only AND WILL RECEIVE A STORE CREDIT VALID FOR 30DAYS. After 30 days the warranty is directly with the manufacturer.
Items should be returned in original condition and in original packaging including any paperwork, manuals or accessories. Items that are returned defaced or damaged are not eligible for a refund or replacement.
Electronic equipment in liquidation have no guarantee with WNG, only directly with the manufacturer. Merchandise on liquidation or on sale is not entitled to warranty, or credit. Sale is final.
Chemicals, brushes, nail brushes, scissors, cosmetics, files, buffers, acrylics, monomers, NAIL GELS, gels, nail polish, hair dyes, keratin, BOTOX, relAxers.
Due to the health and safety concerns, we DO NOT accept returns, refunds, or exchanges on any orders. All Sales are Final. The client is responsible in ordering the correct product/color.
Replacement Blades (clippers, trimmers, shaving razor and/or shavers)
Due to the health and safety concerns, we DO NOT accept returns, refunds, or exchanges on any orders. ALL Sales are Final. WNG is not responsible for any misusage or arrival of the blade.
All our products are for professional use. It is the customer's responsibility to read the instructions or ask any questions before purchasing/using the product.
Warranty Information:
All Electrical equipments offer from 6 - 48months warranty, depending on the manufacture. Please read carefully the manufacturer’s warranty and follow its instruction to validate your warranty.
Which payment methods do you accept?
We accept major credit cards; Ammex, Discover, Visa, MasterCard, Venmo & ATH Movil (Puerto Rico Residents Only)
Do you ship worldwide?
No, currently we are not shipping worldwide. Only to the United States, and Puerto Rico.
Do you offer PRO Discounts to Professionals?
Yes, we do offer Pro Discounts to Professionals. All you have to is click on Wonder Pro, fill out our Pro Form and send us your Beauty/Barber Business License and/or Certificate/Diploma with and ID via email wondersnew@gmail.com. You’ll be able to see exclusive salon brands with special discounts.
ARE PAYMENTS SECURE?
Yes, Stripe payment processors are pci compliant. PCI-DSS compliance is a security standard for companies and organizations that handle payment information from consumers.
Shipping Details
we Know you are looking forward to your order and we’re working to get it to you as quickly as possible. Thank you for shopping with Wonder The New Generation.
Payments usually take up to 3 Business days to complete the transaction. Once the order has been fullfilled, shipments takes up to 4 business days.
Please note: Due to the covid-19 situation Worldwide & Delays on the Postal service deliveries all shipments are taking a bit longer than expected; but we are working as hard as we can to get all our orders shipped as quickly as possible.
Holiday season - delivery make time a bit longer than expected due to the high shipment volume.